Shipping & Delivery Policy
We ship to all governorates across Egypt.
Each order is carefully packaged to ensure your ceramic pieces arrive safely without any damage or breakage.
Available carefully packaged for gifting
- Kindly note that Miza has the right to ask for a deposit before dispatching the order
- The gifting order should be paid online through InstaPay to confirm the order
Estimated Delivery Time
Note that delivery times may vary slightly depending on your location and courier availability.
- Cairo & Giza: 3–7 business days
- Other Governorates: 3–10 business days
Return & Refund Policy
Fragile items are not eligible for refund or exchange Due to their delicate nature, we cannot accept returns once these products have been delivered.
However , we believe in complete transparency and customer satisfaction so
- You can check your order at the time of delivery to ensure it’s in perfect condition.
- If an item arrives damaged or defective,
- Do not accept receiving the order. And please contact us immediately, so our team can review your case to provide an appropriate solution.