FAQ
Frequently asked questions
Yes, our mugs are made from high-quality ceramic and are heat-resistant. They are safe to use in both ovens and microwaves.
No, the colors are long-lasting and do not fade with use or washing.
Yes, gift orders can be delivered without displaying the price. Payment is made in advance via InstaPay
All orders are carefully and securely packaged, and over 90% of orders arrive safely.
In the rare event that an order arrives damaged, we offer compensation either through a full refund or by sending a replacement item.
Unfortunately, no, we don’t accept returns or exchanges unless the item was damaged upon arrival so you can kindly refuse delivery. as ceramics is a delicate business and we follow a specific process when we package our products, so that they don’t get broken during delivery.
